TOOLS & PATTERNS
Automation patterns
Automating real processes—not just workflows.
Start with the process
Before connecting tools, I map the process as it truly operates: the handoffs, the decisions, the exceptions. That map informs where automation should help, where humans stay in the loop, and what success looks like over time.
Reliability and repairability
Durable automation needs observability and easy fixes. I focus on clear logging, fallback paths, and ownership so the system can be repaired quickly without specialized knowledge.
Where agents help (and where they don’t)
Agent-style tools can be useful when constraints and exceptions are explicit. I help teams set guardrails, define evaluation criteria, and decide where a deterministic workflow remains the better fit.
Want to talk this through?
If you’re trying to make an automation more reliable—or deciding whether to automate at all—I’m happy to help frame the options.